Availability, shipments and returns
In normal circumstance, orders typically ship within 1 business day after receipt of your order. We update our website frequently and remove items from the site that are not readily available. So if it is featured on the website, it is typically ready to ship. In the event your order cannot be shipped complete within five working days, NIKAIA will notify you via email that certain items are on backorder. If the estimated ship date does not meet your needs you may cancel your order via email (your credit card is not charged in any event until the date of shipment).
However, we get new collections from our designers typically twice per year. On those occasions, we will offer the new looks for sale about two weeks before inventory arrives from Europe. Those items can be ordered and reserved ahead of time, but credit cards are never charged until actual ship date.
If you prefer shopping in person and would like to know if a local retailer carries our lines please contact us. We’ll direct you to the nearest store if one is available.
If you would like assistance with a gift idea please call us at (888) 767-7354 during Eastern time-zone business hours. Or email your request to us at firstname.lastname@example.org, or use our Contact page. We will respond within 24 hours.
We ship orders via U.S. Postal Service priority mail with a tracking number, but without requiring a signature. If you prefer delivery with required signature, an additional cost $2.00 will be applied, so please contact us before choosing this method. Whichever shipment choice you make, the USPS system will provide you with a link to track your package online.
We charge $7.00 for U.S. Postal Service standard shipping on sales under $100.00 to an address anywhere in the USA. Shipping is free on all sales over $100.00 shipped to USA locations using U.S. Postal Service. Customers have the option to select Second-day for $25.000 or an Overnight service for $50.00. Shipments sent to an international location will be charged $25.00 for boxes up to 2lbs, and more for heavier shipments.
Merchandise is packed in individual Signature gift boxes or Pouches, depending on the line, and carefully wrapped in bubble wrap for added protection. Boxes are custom-sized and your items will be well-protected.
If you are ordering this merchandise as a gift, and want it shipped without an invoice please notify us in the comments section of the order form.
Please inspect your shipment immediately upon delivery. Our customers have 5 days from the date of receipt to return merchandise that does not meet their expectations. The exception is earrings, which are not returnable.
Merchandise must be unworn with the tags attached. We cannot process returns or exchanges for items that were not purchased directly from NIKAIA. Special orders are not refundable.
Please contact us to let us know that you wish to return what you received. You can email us at email@example.com or simply give us a call. A Return Authorization number will be provided to you. It must appear clearly on the package you are returning to be accepted.
Upon inspection of the returned goods, NIKAIA will refund the cost of the returned item(s) plus applicable sales tax (if any), less any original shipping charges, by crediting your charge card.
No merchandise will be refunded if traces of make-up, hairspray, sunscreen or perfume are visible on the piece. Merchandise will be shipped back to the customer.