Summary
positive

95%

(19 reviews)

Average rating: 9.7/10

neutral

5%

(1 reviews)

Number of reviews: 20

negative

0%

(0 reviews)

broken clasp
rating
I noticed that one of my recent CB necklaces has broken fasteners. The magnet came off of the CB and the diver circle holding this fastener came off. Odd and disappointing. Do you want me to send them back to you. it is not old and I assume this should not happen.
Shelly 
Shelly C 14/04/2023
Answer:

Shelly, I am very sorry to hear that you are faced with a broken fastener.  I will immediately send you a replacement necklace along with a return label.  I will also let Christina know about it.  Hopefully, it is a very isolated incident.